25php Privacy Policy — How Your Personal Data Is Collected, Used, and Protected

When you register and use the 25php platform, we collect several categories of personal information that are necessary to provide our services safely and in compliance with applicable Philippine regulations. The types of data we collect include the following:

• Account information: Your full name, date of birth, username, password (stored in encrypted form), and a valid contact method such as an email address or mobile number provided at registration.
• Identity verification data: Where required for withdrawal processing or account verification, we may request a government-issued ID, proof of address, or other supporting documentation consistent with Philippine regulatory requirements.
• Device and browser data: Technical information about the device you use to access 25php, including device type, operating system version, browser type and version, screen resolution, and IP address. This data helps us optimise the mobile experience and detect unusual access patterns.
• Local payment information: Transaction records associated with your use of Philippine Peso (PHP) payment channels for deposits and withdrawals. We do not store full payment card or bank account numbers directly — these are handled by the respective payment channel providers.
• Usage data: Pages visited, games played, session duration, in-platform navigation behaviour, and interaction logs. This helps us improve platform features and deliver better experience for players across the Philippines.
• Cookies and tracking data: Information collected through cookies, local storage, and similar technologies as described in Section 3 of this policy.

We collect only the minimum data necessary to operate our platform responsibly and to comply with applicable law. You are not required to provide optional information, though doing so may enhance your experience or speed up certain processes such as account verification.

The personal data collected by 25php is used exclusively for purposes that are directly related to providing, maintaining, and improving our platform and services for players in the Philippines. We do not use your data for purposes unrelated to the operation of 25php, and we do not sell personal information to any third party. The specific purposes for which we use your data include:

• Account creation and management: Setting up and maintaining your player account, including password recovery, account verification, and login authentication.
• Transaction processing: Handling Philippine Peso deposits and withdrawal requests securely through our supported local payment channels.
• Platform safety and fraud prevention: Detecting and investigating suspicious behaviour, multi-accounting, unauthorised access attempts, and other activities that may breach our Terms and Conditions or applicable law.
• Customer support: Responding to enquiries, resolving disputes, and processing account-related requests submitted through our support channel.
• Regulatory compliance: Meeting obligations under Philippine law, including identity verification, age verification, and record-keeping requirements applicable to online gaming platforms.
• Platform improvement: Analysing aggregated, anonymised usage patterns to improve the performance, design, and content of our Casino, Fish Game, Bingo, and other platform sections.
• Communications: Sending you important account-related notices, security alerts, or updates to this Privacy Policy or our Terms and Conditions. We do not send unsolicited marketing emails without your explicit opt-in consent.

All data processing activities carried out by 25php are grounded in one or more of the following legal bases: performance of a contract with you, compliance with a legal obligation, your consent where specifically obtained, or our legitimate interests in operating a safe and compliant gaming platform for Filipino players.

25php uses cookies and similar technologies — including local storage and session tokens — to make the platform function correctly and to understand how players interact with the site. Cookies are small text files stored on your device by your browser when you visit a website. They are not harmful and do not contain sensitive personal information such as passwords or payment card numbers.

We use the following categories of cookies on the 25php platform:

• Essential cookies: Required for core platform functions such as maintaining your login session, remembering your preferences, and enabling secure navigation between pages. These cookies cannot be disabled without breaking platform functionality.
• Analytics cookies: Used to collect anonymised data about how visitors navigate the platform — such as which pages are visited most frequently and how long sessions last — so that we can identify areas for improvement. No personally identifying information is included in analytics reports.
• Functional cookies: Used to remember your settings and preferences — such as your preferred language or display options — so that you do not have to re-enter them each time you visit.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the 25php platform, including session persistence and personalisation features. Your browser's help documentation will explain how to manage cookie preferences for your specific browser.

25php does not use cookies or tracking technologies to serve third-party advertising, to track your behaviour across other websites, or to build advertising profiles. Our tracking is limited to improving your experience on the 25php platform itself.

25php stores player data on secured servers with access controls, encryption, and monitoring in place to protect against unauthorised access, disclosure, or loss. Passwords are stored using one-way cryptographic hashing and are never held in plain text. Sensitive account information is encrypted both in transit — using HTTPS/TLS for all platform communications — and at rest on our storage infrastructure.

Access to personal data within our organisation is restricted to personnel who genuinely need it to perform their job functions, such as customer support staff handling account disputes or compliance personnel processing verification requests. All staff with access to personal data are bound by confidentiality obligations. We regularly review our internal access controls to ensure data is not accessible beyond what is necessary.

We retain your personal data for as long as your account is active or as required by applicable Philippine law, whichever is longer. After account closure and the expiry of any legally required retention period, personal data is deleted or anonymised in a secure manner. Transaction records and identity verification documents may be retained for a longer period where required by financial crime prevention regulations.

While 25php implements industry-appropriate technical and organisational security measures, no online platform can guarantee absolute security against all possible threats. We encourage all players to use strong, unique passwords, enable any available two-factor authentication, and to report any suspicious activity on their account to our support team immediately.

25php does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We will never monetise your data by passing it to advertisers or data brokers. However, there are limited circumstances in which we may share specific data with carefully selected third parties in order to operate the platform or comply with legal obligations:

• Payment channel providers: When you make a deposit or request a withdrawal in Philippine Peso, transaction data is shared with the relevant local payment provider to process the financial transaction. These providers operate under their own data protection and security standards and are not permitted to use your data for any purpose other than processing the payment.
• Identity verification services: If identity verification is required, documentation may be processed through a third-party verification service. Such providers are bound by strict data handling obligations and process your documents solely for verification purposes.
• Legal and regulatory authorities: Where required by Philippine law, court order, or a lawful request from a regulatory authority, 25php may disclose personal data to the relevant authority. We will only do so to the extent strictly required and will notify affected users where permitted by law.
• Platform infrastructure providers: Hosting, cloud storage, and platform maintenance providers may have incidental access to data stored on infrastructure they manage. All such providers are contractually bound to maintain confidentiality and to use data only for the provision of infrastructure services.

In all cases of third-party data sharing, 25php takes reasonable steps to ensure that data is handled securely and only for the specific purpose for which it was shared. We do not transfer personal data outside the Philippines unless required by the specific circumstances described above and unless appropriate safeguards are in place.

As a player on the 25php platform and as a data subject under applicable Philippine law, you have the following rights regarding your personal information. You may exercise any of these rights by contacting our support team at the email address listed in Section 9 of this policy:

• Right to access: You may request a copy of the personal data that 25php holds about you. We will respond to verified access requests within a reasonable timeframe and in a format that is easy to understand.
• Right to correction: If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account information directly through your account settings.
• Right to deletion: You may request that your personal data be deleted where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. Deletion requests will be processed after account closure and the resolution of any outstanding transactions or disputes.
• Right to object: You may object to certain types of data processing, including processing based on our legitimate interests, where your particular situation warrants an exception. We will consider and respond to all objections in good faith.
• Right to data portability: Where technically feasible and legally required, you may request that your data be provided to you in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.

25php will respond to all valid data rights requests within a reasonable period. In some cases, we may need to verify your identity before fulfilling a request to protect the security and privacy of all our players. If you are not satisfied with our response, you have the right to raise a complaint with the relevant Philippine data protection authority.

The 25php platform is strictly intended for players who are 21 years of age or older, as required under Philippine gaming regulations. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Registration on the platform requires users to confirm that they meet the minimum age requirement, and we reserve the right to request proof of age at any time as part of our account verification process.

If we become aware that personal data has been collected from a person under the age of 21 — whether through a fraudulent registration, misrepresentation of age, or any other means — we will take immediate steps to suspend the account, delete the associated personal data, and reverse any financial transactions associated with that account in accordance with applicable law.

Parents or guardians who believe that a minor may have registered on the 25php platform or provided personal data without their knowledge should contact our support team immediately at the email address listed in Section 9 below. We will investigate and act on all such reports without undue delay. We also encourage responsible use of parental controls and internet filtering tools to prevent underage access to online gaming platforms.

25php reserves the right to update, revise, or amend this Privacy Policy at any time to reflect changes in our data practices, updates to applicable Philippine law or regulation, new platform features, or other operational developments that affect how we handle personal information. When we make material changes to this policy, we will update the effective date shown at the top of this page and publish the revised version at 25php.app/privacy-policy.

It is your responsibility as a registered player to check this Privacy Policy periodically to stay informed of any changes that may affect your rights or the way we handle your data. Your continued use of the 25php platform after any revision to this policy constitutes your acceptance of the updated version. If you do not agree with a revised policy, you may request account closure and the deletion of your data through our support channel.

We will not use your personal data in any materially different way from how it was collected without providing notice and, where required by law, obtaining your explicit consent. For significant changes that substantially affect your rights, we will make reasonable efforts to notify active account holders directly via the contact information on file.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 25php handles your personal data, our support team is available to assist you. You can reach us by emailing the support address shown in the footer of this page. Please include your registered account username and a clear description of your request or concern so that we can respond as efficiently as possible.

For data rights requests — such as access, correction, or deletion of your personal information — please email us with the subject line "Data Rights Request" along with your full name, registered email address, and the specific action you are requesting. We will acknowledge your request within a reasonable timeframe and keep you informed of our progress. Identity verification may be required before we can act on certain requests in order to protect the security of all our players.

If you are not satisfied with the way we have handled your privacy concern after contacting our support team, you may escalate your complaint to the relevant Philippine data protection authority. We are committed to resolving all data-related concerns fairly and in good faith, and we take every privacy enquiry seriously regardless of its scope or complexity.